While Duet allows you to connect through an extremely fast and performant wireless connection, you may want to connect via cable in certain situations. Note: this is only applicable if the USB support feature is enabled on your Android device app. If it does, here's how to do so:
1. Connect your device via cable to your desktop and head to the Android tab
2. Click on "Enable Android USB Support" on your desktop. On macOS that should be enough to establish a wired connection. For PC, we do require a few extra steps – see below:
a. Click on "If Android device is not connecting on USB, click here"
b. Install your device's USB driver – your device's brand should be visible in the driver's name (e.g., Samsung, LG, Huawei, etc.). To do so, click on your device's driver and click on "Install USB Driver"
c. Restart your computer. After doing so, your Android USB driver should be installed and ready for use – just launch Duet on your desktop and connect your Android device via cable
3. Your Android device should display a pop-up message stating the following: "Open Duet when this USB accessory is connected?" – for that, please click on "OK". (If you want your Android device to open up Duet automatically after connecting it via cable, select "Use by default for this USB accessory".)
Your phone should show "Connecting..." – just wait for a few seconds and you should be all set!
If by any chance you stumble upon any trouble, e-mail us to firstname.lastname@example.org immediately – one of our specialists will be happy to help you!